 Assess
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Implement
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Support
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- 24x7 Help desk services
- Online ticket system
- Escalating levels of calls between the team and other services providers
- Onsite service resolution
- All activity is logged, documented and monitored
- Weekly reports are provided to Customer
- Day to day onsite support, managing and maintaining daily operation
- Implement new hardware and software
- Manage new projects
- Develop and support applications
- Vendor Management
- Evaluate and test other vendor hardware and support
- Manage Change Control process
- ACS schedules vendor activity and maintenance
- ACS reviews and approves vendor billings
- Participate in Customer Staff meetings
- Provide solutions to business/department community
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