ACS’ SMB Smart Solutions™ identify the steps an organization can take to align IT to business needs and goals during our Assessment phase.

Collaborating with your key stakeholders, our technology experts conduct an objective, third-party analysis to understand primary business drivers and establish a baseline of technologies, processes, and people that impact the business and IT infrastructure.

The scope of the assessment is customizable and may include a review of data center, help desk, servers, network and information security.  It may also include an assessment of business application management.

During the assessment phase, we will study the following components of IT management.

• Server management assessment consists of reviews associated with the support and management of your organization's Servers, Operating Systems, Databases and applications.
• These include efficiency, performance and capacity measurement of the following components of IT assets:
• Server Management / Administration
• Database Administration, Monitoring and Control
• e-mail Administration
• Backup and restore services
• Desktop Management
• Vendor Management

• Network management assessment consists of reviews associated with the support and management of your organization’s network communications infrastructure.
• Our technical experts will review the following services against best practices:
• Study of Present Network Design, Security, Monitoring and Trouble reports
• Change Management of enterprise-wide data communication networks
• Configuring these systems to operate efficiently across the numerous elements provided with today's network platforms and devices (e.g. routers, switches, firewalls, and load balancers) can be extremely challenging
• ACS consultants can help you optimize your network management solutions, and consolidate platform and device data into useful information to improve availability and performance of your network operations

• Application management will study the current business application support requirements for their maintainability, open issues, new requirements, pending change requests and performance.
• Payroll
• 401K
• Financial Applications
• Documentations
• Web Server Applications
• Domain maintenance
• And more applications from our list

• Efficient, high-quality support of the computing infrastructure is critical for the achievement of corporate business goals.  The pace of modernization forces companies to put together disparate and distributed architectures, often in a piecemeal approach.  It becomes tedious to manage and support such an environment.
• Our Help Desk assessment covers study and analysis of incidents/ problems/ root causes reported for the following IT assets:
• Desktop / laptops
• Servers, operating systems
• Office productivity suites
• e-mail and browser support
• Network and connectivity issues
• Lines of business
• Custom applications

1. Current State presentation

• IT Architecture Design

2. Future State recommendations

• Total managed solution
• Minimum required solution

3. High Level Plan for recommendations
4. Periodic status reports