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ACS Network Services > Network Management
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  1. Core Network
      2. a. Main server room infrastructure and all servers

        i. Mail Server, Frontend and Backend servers
        1. Administration
        2. Maintenance and Management
          • Patches
          • Updates
          • Security
        3. Support

        ii. Handheld Server
        1. Administration
        2. Maintenance and Management
          • Patches
          • Updates
          • Security
        3. Support

        iii. Backup Server and Backup Device
        1. Setup
        2. Monitor
        3. Test
        4. Maintenance and Management
          • Manage backup jobs
              • i. Restore files to dedicated server
              ii. Communicate to onsite personnel to eject tape and insert new tape
          • Patches
          • Updates
          • Security
        5. Support

        iv. Payroll Server
        1. Maintenance and Management
          • Patches
          • Updates
          • Security
        2. Support

        v. Linux Server
        1. Terminal Services
        2. Browser
        3. Files
          • Local user profile on server
              • i. Configuration
              ii. Transfer files

        vi. Database Server
        1. SQL database administration
        2. Maintenance and Management
          • Patches
          • Updates
          • Security
        3. Support

        vii. Wireless
        1. Administration
        2. Maintenance and Management
          • Patches
          • Updates
          • Security
        3. Support

        viii. Virtual Private Network (VPN)
        1. Administration
        2. Maintenance and Management
          • Patches
          • Updates
          • Security
        3. Support

        ix. Storage / File Server
        1. Administration
        2. Maintenance and Management
          • Patches
          • Updates
          • Security
        3. Support

        x. Core Routers and Switches
        1. Administration
        2. Maintenance and Management
          • Patches
          • Updates
          • Security
        3. Support

        xi. APC, UPS and Air Conditioning
        1. Administration
        2. Maintenance and Management
        3. Support

        xii. 24x7x365 Remote Monitoring Services
        1. Monthly reports

        xiii. Primary and Backup Domain Controllers
        1. System Administration
        2. User/Security Administration
      b. MPLS Network
        i. Monitor the circuit
        ii. Coordination with appropriate vendors for resolution

 

  1. Remote location network and desktop management
      2. a. Handheld
      1. Configuration
      2. Maintenance and Management
      3. Support

      b. Router, Switches and Firewall
      1. Configuration
      2. Maintenance and Management
      3. Support

      c. Monitor remote location circuits
      1. Vendor escalation

      d. Desktop or Laptop
      1. Local printer problem
      2. Order new
      3. Configuration
      4. Deployment
      5. Redeployment
      6. Scanner sharing

      e. Handheld Support

      f. Internet Access
      1. Browser
      2. Anti-virus

      g. Local e-mail issues

      h. MPLS Network
      1. Move
      2. New

      i. Firewall
      1. Configuration
      2. Ship
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