Entire Infrastructure

Problem

Lisa chewed on her Darth Vader pen; she only held this pen when she felt bad.  Lisa was scared.  She was a graphic artist for two magazines.  Both magazines were sold to an investor.  Today Lisa learned that her former employer was taking away everything.  Lisa used QPS and Quart, software programs, to do part of her job.  They were taking them away, as well as all of the computers, printers, phones, e-mail—even their web site would be gone.  Lisa wondered if she still had a job, how they could still publish monthly magazines and about a million other things.

Solution

When there were only 60 days left, Lisa noticed some new people in the office.  They were working on a clothes closet.  They were knocking down walls and putting wires in there.  Lisa learned it was a company called ACS.  She started to hope.

Results

ACS did it.  They created everything, even their web site.  Lisa had a new computer and better printers.  The software was really cool too; it was called K4 and CS2.  Lisa’s friend, Pat in the financial department said they got new software, Solomon Carillon.  Pat was thrilled.  Everyone was happy.  The magazines never missed a deadline.  One employee called it “a 90% increase compared to where we were.”  ACS is still there.

Unstable Infrastructure

Problem

Denise stared into the Dunkin Donuts coffee cup; she had a problem.  Denise was a senior partner in a global investment research company and she needed to spend less time at work.  The problem was the technology; it was a mess.  Whenever Denise wasn’t there, something broke or didn’t work.  Denise was the glue that held it all together.

Solution

The company was in New York and India.  ACS spoke with enough people in both offices, to offer Denise rock solid ideas on how to transform the technology, so that Denise’s cell phone wouldn’t ring.

Results

Denise called ACS, using the new conference call company, Conference Calls Unlimited (she liked them much more than the previous conference call company).  She was taking the week off, thanks to ACS.  ACS upgraded and redesigned the entire technical environment.  Denise didn’t even take her cell.

Multiple Locations

Problem

Michael putted the ball on his Augusta putting green, in his office.  Michael’s father started this company and Michael wanted to make it his own.  Since Michael took over, the company grew like crazy.  They used to be based in Delaware but Michael moved them to Radnor, Pennsylvania.  They had 30 locations, across the country.  All their e-mail and phone calls originated or went through Delaware.  It was time to move everything to Radnor.

Solution

ACS spoke in person with a representative group of people from the local offices and spoke by phone with the remote General Managers.  ACS discovered a major security hole in their network.  ACS successfully moved the network from Delaware to Pennsylvania.

Results

Michael hit the ball directly into the cup of his Augusta putting green; a hole in one.  He was happy with ACS; they created a secure infrastructure and upgraded various systems, including e-mail, remote connectivity and blackberries.  ACS still supports this growing company.